• ISSN: 2301-3567 (Print), 2972-3981 (Online)
    • Abbreviated Title: J. Econ. Bus. Manag.
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    • DOI: 10.18178/JOEBM
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HOME > Archive > 2024 > Volume 12 Number 4 (2024) >
JOEBM 2024 Vol.12(4): 392-396
DOI: 10.18178/joebm.2024.12.4.827

Research on Applying AI to Improve Hotel Service Quality

Zizi Wang
College of International Educational Cooperation, Tianjin University of Commerce, Tianjin, China
Email: alicewang0627@outlook.com (Z.Z.W.)

Manuscript received August 13, 2024; revised August 29, 2024; accepted September 24, 2024; published November 19, 2024.

Abstract—This paper focuses on the current problems and challenges of the application of Artificial Intelligence (AI) in enhancing hotel service quality, and the solutions to each problem. This paper first introduces some application scenarios of artificial intelligence in hotel services. Secondly, it analyzes the current problems and challenges faced by AI services in hospitality industry from five aspects: Outdated Interface Design, Unreliable System Performance, Lack of Responsive Support, Security Concerns, Limited Personalization. Finally, solutions and feasible suggestions are put forward for the problems and challenges in five aspects. By comprehensively examining both the challenges and solutions, this paper contributes to the ongoing discourse on leveraging AI to elevate hotel service quality.
 
Keywords—hotel, hospitality industry, Artificial Intelligence (AI), hotel service quality, smart hotel, artificial intelligence, operation
 
Cite: Zizi Wang, "Research on Applying AI to Improve Hotel Service Quality," Journal of Economics, Business and Management, vol. 12, no. 4, pp. 392-396, 2024.

Copyright © 2024 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

 
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